If you have a problem of any kind, please do not hesitate to call or email us. We are here to take care of you, the customer!
Credit Card & PayPal Refunds: Due to the nature of our business, we do not offer credit card or PayPal refunds. We will gladly take back any Stock Item for any reason within 30 days of purchase and issue a merchandise store credit. (Re-Stocking Fees will apply)
Defective Merchandise: Any item that is or becomes defective within during it's warranty period will be replaced or repaired by the MANUFACTURER. The item must be shipped in all original packaging and a Return Authorization number (RA#) must be obtained. The first step is to email our support department via our CONTACT FORM for instructions.
This warranty does not cover the cost of shipping the item back to ETERNAL LIGHTING for repair.
Returns: All returned items require a Return Authorization number (RA#) before the item may be shipped to us. A Return Authorization number can be obtained by calling tech support at 1-888-930-5337. All returns are subject to a 10% restocking charge if new and un opened, and a 25% restocking charge if used or not in new condition (including opened manufacturers boxes). All returns must be accompanied with the original box and packaging as well as all cables, instruction manuals and warranty registration cards. Upon receiving the returned item, a store credit will be issued to your account and can be used for your next purchase. Any items received without a Return Authorization will be refused by our or the manufacturers receiving department. All items must be double-boxed to ensure that we receive the item in good condition. Items that can not be returned include music, software, custom orders, light bulbs, and all fluids.
IMPORTANT INFORMATION IF YOU NEED TO RETURN FOR EXCHANGE OF ANY ITEM... ANY ITEM RETURNED SCRATCHED OR DAMAGED IN ANY WAY, INCLUDING MANUFACTURERS BOX, WILL NOT BE REPLACED.
#1. CALL FOR A "RETURN AUTHORIZATION NUMBER". *NO BOXES WILL BE ACCEPTED WITHOUT AN R.A.#.*
#2. PACK THE ITEM IN ALL "ORIGINAL" MANUFACTURERS PACKING MATERIAL INCLUDING MANUFACTURERS BOX. *BOTH THE ITEM AND IT'S BOX MUST LOOK NEW WHEN RETURNED*
#3. DO NOT USE DUCT TAPE OR MASKING TAPE TO SEAL MANUFACTURERS BOX. DO NOT MARK ON MANUFACTURERS BOX.
#4. PLACE THIS BOX INSIDE ANOTHER LARGER BOX FOR SHIPPING. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOU PACKED THE ITEM SUFFICIENTLY TO PREVENT DAMAGE DURING TRANSPORTATION. *INSURE THE BOX FOR IT'S VALUE TO PROTECT YOU IN CASE OF LOSS OR DAMAGE.*
#5. EMAIL US FOR INSTRUCTIONS REGARDING WHERE THE PRODUCT SHOULD BE RETURNED: To Eternal Lighting.
Please take time to double check an item before returning it to repair. 9 out of 10 items returned are not defective when we test them. IMPORTANT. The manufacturer warranty does not cover installation or damage resulting from accident, misuse or abuse, improper wiring, incorrect voltage, or any product which has been opened and or used, altered or tampered with in any way.
The warranty does not cover the cost of shipping the item back to ETERNAL LIGHTING for repair.
This warranty does not apply to bulbs, music, software, fuses, triacs, relays, cleaning or adjustments, elimination of static or other electrical or magnetic interferences or the labor cost of removal or installation. Under no circumstances will Eternal Lighting be liable for any expenses incurred by reason of use or sale of this product. This warranty is in lieu of all other warranties expressed or implied including any implied warranty of merchantability or fitness for a particular use or otherwise. This warranty gives you specific legal rights which may vary from state to state. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above exclusions and limitations may not apply to you.