Buyer agrees to Eternal Lighting Company Warranty when making a purchase. Under no circumstances is it alowed for the buyer to attempt to repair or open the product, as this will VOID the Warranty. Buyer should visually inspect and test function within 48 Hours of shipment delivery and notify Eternal Lighting Company right away if any problems are found. After the purchase buyer has 1 year (unless otherwise indicated) limited warranty against manufacture defect. If the light cannot be repaired we will replace the light. Buyer is responsible for obtaining a RGA# (Repair Goods Authorization Number) from Eternal Lighting Company and the buyer is responsible for paying the shipping cost to Eternal Lighting the light for warranty consideration. If we determine that the malfunction or defect is caused in shipping we will need to file a claim with the shipping company and this process can take up to 4 weeks for a response form the shipping company. Eternal Lighting is not responsible for sending overnight shipping to replace any fixture to meet any deadline. After we receive the fixture and determine the problem is caused due to manufacturing defect we will repair, and send back to you with no cost for the return shipping to you. Eternal Lighting Company is Located in Houston, Texas. Business Hours are Monday-Friday 9am-6pm Central Standard Time. For Technical Support and Customer Service you can contact us at 1-888-930-5337 ext 103 during our normal business hours. You may submit questions 24 Hours a day and those emails will be responded to within 1 business day. Once a Warranty repair item is received our standard time to process the repair is 2 Weeks. Under some circumstances it could be longer if parts for repair are out of stock. We do our best to ensure all parts are in stock to repair each product. In the case of a discontinued items the parts may or maynot be available and could take up to 90 Days or more for repair. In the case of products that are past warranty validity or no longer qualify for warranty the repair charges are based on $90.00 per Hour plus cost of parts and related shipping costs.
For questions after hours you may contact us by using this link to our online Contact From or call us between normal Business Hours Monday-Friday 9am to 6pm Central time.
Eternal Lighting LLC
Attn: RGA# (The number provided to you from Eternal Lighting)
11665 Fuqua St.
Houston, TX 77034
For more information about Warranty, Repairs under Warranty and if Returns apply. Please see the following link. http://www.eternallighting.com/returnpolicy